Frequently Asked Questions
What kind of content do you have?
Our educational content covers a wide spectrum of topics. You’ll learn:
- Distillery operations
- Distillation process
- Fermentation fundamentals
- Still engineering
- Gauging of spirits
- Labeling requirements
- Distillery marketing
- Licensing and compliance
- And more!
For a full breakdown of what each course and interview offer, view our Class List by clicking here.
Where does your content come from?
The majority of our educational content was filmed at three hands-on distilling workshops located in Enumclaw and Spokane, WA. By signing up you’ll have access to the same information that was presented to the students during the courses. We also have interviews from actual distilleries around the Inland Northwest.
Where can I view samples of your content?
If you are curious about what our courses look like, take a look at our Vimeo channel for a handful of class and workshop previews.
What is your refund policy?
We offer no-questions-asked refunds to all customers within 15 days of the creation of your account. If you are not satisfied with our product, then simply cancel from your membership page and send us an email, we will refund your purchase right away. Our goal has always been to create a happy, thriving community of students, so please let us know if there is anything we can do to improve your experience.
Can I upgrade after signing up?
Yes, you can upgrade at any time after signing up. Send us a message that you’d like to upgrade to a Lifetime Access membership, and we’ll prorate the cost for up to 3 months of what you’ve already paid.
How often will I be charged?
Monthly Access customers will be initially charged $49 at the end of the checkout process. Afterwards, you will be charged $49 every 30 days to continue your subscription.
Six-Monthly Access customers will be initially charged $249 at the end of the checkout process. Afterwards, you will be charged $249 every 6 months to continue your subscription.
Please note cancellations must be requested at least two days before your renewal is processed.
Lifetime Access customers will be charged a one-time fee of $499.
Users may cancel their subscription at any time by clicking here.
I want to bring a friend to a workshop; do you offer a discount?
Email us at info@DistilleryUniversity.com to receive 20% off additional seats at the Workshops.
Do you offer deposits or Payment Plans for Workshop registrations?
We do offer those options for our Workshop registrations. If you choose to utilize a Payment Plan, you’ll pay 1/3 of the registration fee immediately, then an additional 1/3 in 30 days, followed by the final 1/3 30 days after that (or before the Workshop takes place; whichever comes first). We do not charge any kind of interest or other fee as part of this service. Our goal is to make it as easy as possible for you to join us. Please note that all funds paid as part of a Payment Plan are nonrefundable.